Last Updated: Jan 2026
At SaBroso Tsokolate, we strive to provide high-quality chocolates and excellent customer service. If you encounter an issue with your order, we are committed to resolving it fairly and promptly.
1. No Return of Food Products
For food safety and hygiene reasons, chocolates and other edible products cannot be returned once they have been delivered and accepted by the customer, except where required by applicable law or where the product is defective, damaged, or incorrectly delivered.
2. Eligible Refunds or Replacements
You may be eligible for a refund or replacement if:
- You received the wrong product.
- Your order arrived damaged due to packaging or handling.
- The product was defective upon delivery.
- Your order was incomplete or an item was missing.
- The product was spoiled or expired upon receipt.
Refunds or replacements are subject to verification by SaBroso Tsokolate.
3. Non-Eligible Refunds
Refunds or replacements will generally not be granted for:
- Change of mind or accidental purchases.
- Personal taste or preference.
- Minor cosmetic imperfections that do not affect product quality.
- Melting or softening of chocolate caused by exposure to high temperatures during shipping, provided the product remains safe for consumption.
- Incorrect shipping information provided by the customer.
- Failure to receive the order due to the customer's unavailability or refusal to accept delivery.
4. Reporting an Issue
To help us resolve your concern promptly, please contact us within 48 hours of receiving your order.
Please include:
- Order number
- Full name
- Contact information
- Description of the issue
-
Clear photographs of:
- The product
- The packaging
- The shipping label (if applicable)
Claims submitted after the reporting period may not be eligible unless otherwise required by law.
5. Refund Process
Once your request has been reviewed and approved:
- Refunds will be issued using the original payment method whenever possible.
- Processing times may vary depending on your bank or payment provider.
- If a replacement product is approved, it will be shipped at no additional cost, subject to product availability.
SaBroso Tsokolate reserves the right to request additional information before approving a refund or replacement.
6. Order Cancellations
Orders may be cancelled before they have been processed or shipped.
Once an order has been packed, dispatched, or handed over to the courier, it can no longer be cancelled.
If SaBroso Tsokolate cancels an order due to stock unavailability, pricing errors, suspected fraudulent activity, or other unforeseen circumstances, any payment received will be refunded in full.
7. Consumer Rights
Nothing in this Return and Refund Policy limits or excludes any rights or remedies available to consumers under applicable Philippine laws, including the Consumer Act of the Philippines (Republic Act No. 7394).